Accommodation in Hotels in Prague and Czech Republic, tours and excursions, transfers, guides,  theatre tickets, on line booking 

Accommodation in Hotels in Prague and Czech Republic, tours and excursions, transfers, guides,  theatre tickets, on line booking 

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General conditions of attendance, cancellation and complaint conditions

1) Service orders - It is necessary to order all the services in a written way (fax, postal service, e-mail). Binding telephone orders are not accepted, the only service we provide on the telephone is information. The order must contain the client's name (or the name of the travel agency), arrival date, departure date, place of stay, required accommodation category (or the name of the hotel) and other required services (transfers, theatre tickets etc.). We confirm the order as soon as possible by fax, e-mail or by postal service) or we prepare a special offer according to
your wishes and demands. 

 

2) Prices and services  All prices are mentioned in our offer. The prices are in $ (US dollars) include all taxes.In case you wish to arrange other services or a special offer for you we will calculate the price individually. The price is confirmed together with the confirmation of the order. 

 

3) Payment

Individuals - Accommodation.cz does not charge you cancellation fees if you cancel your reservation at least 72 hours prior to arrival. Within 72 hours only the first night will be charged. In case that the hotel has different cancellation fees we state this directly among other information about the hotel. A $20.00 processing fee is charged for all cancellations after vouchers were sent out. This way you can plan your trip with the greatest flexibility.


Groups - In case you cancel the ordered services at least 45 days before the service starts there is no cancellation fee. days before the service starts cancellation fee

45 to 25 days 20 % of the price of the accommodation
24 to 10 days  50 % of the price of the accommodation, transfers and ordered tickets
 9 to  4 days 80 % of the price of the accommodation, transfers and ordered tickets up to 3
up to 3 days 100 % of all the ordered services

 

5) Complaints - In case the services are not provided in the ordered quality and quantity, the client has the right to make a complaint. The complaint must be made as soon as possible to the guide or in our office, or in the hotel so that the situation can be worked out immediately. In case the problem cannot be solved at once, the client has to inform our travel agency or the guide in a written way without delay. 

Accommodation.cz is  a specialist in hotel reservations. We are committed to providing you with the best rates available at the time of booking.

 

 

 

 


Need  help or consultation? Contact us on phone  +420-224 917 908 or +420 224 916 485 or 

send us fax to +420-224 922 452 or send us email to  booking@accommodation.cz

 

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